1. Purpose & Scope
These Terms and Conditions govern the use of the contact form available on the Selaris Global website (www.selarisglobal.ae, hereinafter the "Website") and apply to all professional and business clients who submit an enquiry, request information, or initiate communication through this channel.
Selaris Global (hereinafter "the Company", "we", "us", or "our") is a company duly registered and operating in the United Arab Emirates. By completing and submitting the contact form, you (hereinafter "the Client" or "you") acknowledge that you have read, understood, and expressly agree to be bound by these Terms and Conditions.
These Terms apply exclusively to professional, corporate, and business enquiries. If you are contacting us as a private individual on a personal matter, different terms may apply and you are encouraged to indicate this clearly in your message.
2. Data Collection & Information You Provide
By submitting the contact form, you agree to provide accurate, current, and complete information. The following data may be collected:
- Full name and professional title
- Company name and registered address
- Country and jurisdiction of business
- Nature of your enquiry and any additional details you choose to include
You are solely responsible for the accuracy and completeness of the information submitted. Selaris Global reserves the right to decline a response or service engagement if the information provided is found to be inaccurate, incomplete, or misleading.
3. How We Use Your Contact Information
Selaris Global is committed to using your professional contact information responsibly, ethically, and strictly in accordance with applicable UAE data protection regulations. Your information will be used solely for the following legitimate business purposes:
- Responding to your enquiry: We will respond to your message through the email address you provide. Our team endeavours to reply within 2 business days.
- Qualifying your request: We may ask follow-up questions to better understand your business needs and determine the most appropriate service offering.
- Establishing a professional relationship: Where mutually agreed, your contact details may be used to initiate a formal business engagement, including sending proposals, agreements, or service documentation.
- Providing relevant updates: With your explicit consent, we may send you information about our services, industry insights, or company news that may be of professional interest to you.
We will NEVER sell, rent, share, or otherwise transfer your professional contact information to any third party for marketing or commercial purposes without your prior explicit written consent.
4. Email Communications — Commitment & Best Practices
Selaris Global is committed to maintaining the highest standards of professional email communication. By providing your business email address, you can expect the following from us:
4.1 Our Obligations to You
- We will only contact you for purposes directly related to your initial enquiry or subsequent business relationship.
- All emails from Selaris Global will clearly identify our company, sender name, and include contact details for your reference.
- We will not send unsolicited commercial emails (spam) to your professional address.
- Every marketing or informational communication you may receive will include a clear and functional unsubscribe mechanism.
- We will honour all opt-out or unsubscribe requests within 5 business days.
- Emails containing sensitive business information will be handled with appropriate confidentiality measures.
4.2 Your Responsibilities
- You agree to provide a valid and active professional email address that you regularly monitor.
- You agree not to use the contact form to submit fraudulent, offensive, defamatory, or legally prohibited content.
- You acknowledge that email communication is not inherently secure and agree to notify us if you require a more secure channel for transmitting confidential information.
- If you are contacting us on behalf of a company, you confirm that you are duly authorised to do so.
5. Data Protection, Privacy & Security
Selaris Global takes the protection of your professional data very seriously. Our practices are aligned with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and relevant data protection standards applicable in the Emirate in which we operate.
5.1 Data Retention
Contact data submitted through this form will be retained only for as long as necessary to fulfil the stated purpose or as required by applicable law. Data related to enquiries that do not result in a business relationship will be deleted after a maximum period of 24 months, unless you have expressly consented to a longer retention period.
5.2 Data Security
We implement appropriate technical and organisational measures to protect your personal and professional data against unauthorised access, alteration, disclosure, or destruction. Our contact form is transmitted over encrypted (SSL/TLS) connections.
5.3 Third-Party Processors
We may use trusted third-party service providers (such as email or CRM platforms) to facilitate our communication and response processes. Such processors are contractually bound to process your data only on our instructions and to maintain appropriate security standards. We do not authorise them to use your data for their own purposes.
5.4 Your Rights
As a data subject, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict certain processing activities
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the relevant UAE data protection authority
To exercise any of the above rights, please contact our Data Protection point of contact at: privacy@selarisglobal.ae
6. Confidentiality
Any information of a commercially sensitive or confidential nature that you choose to include in your message will be treated with strict professional discretion by Selaris Global and its employees. However, please note that the submission of information via the contact form does not in itself create any formal contractual or fiduciary duty of confidentiality unless and until a separate Non-Disclosure Agreement (NDA) or engagement letter has been signed by both parties.
If your enquiry involves highly sensitive proprietary information, we recommend that you first contact us without including such details, and request the execution of a formal NDA prior to further disclosure.
7. Limitation of Liability
Selaris Global endeavours to respond to all professional enquiries in a timely and accurate manner. However, the Company shall not be held liable for:
- Any delay in responding due to circumstances beyond our control, including but not limited to technical failures, force majeure events, or public holidays in the UAE.
- Any reliance placed on information provided through the contact form prior to the execution of a formal service agreement.
- Loss or damage resulting from the interception or unauthorised access to unencrypted communications transmitted over public networks.
8. Anti-Spam & Ethical Use Policy
Selaris Global has a strict zero-tolerance policy against spam and unsolicited commercial communications. We are committed to maintaining your trust by ensuring that your business email address is used exclusively for the purpose for which it was submitted.
You may unsubscribe from any mailing list or communication channel at any time by:
- Clicking the unsubscribe link included in all marketing communications
- Sending an opt-out request to: contact@selarisglobal.ae
- Contacting us directly by phone or post at our registered UAE business address
9. Applicable Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising in connection with these Terms, or the use of the contact form, shall be subject to the exclusive jurisdiction of the competent courts of the Emirate in which Selaris Global is registered, unless otherwise agreed in writing between the parties.
10. Amendments
Selaris Global reserves the right to update or modify these Terms and Conditions at any time, without prior notice. The most current version will always be available on the Website. Your continued use of the contact form following the publication of any amendments constitutes your acceptance of the revised Terms.
11. Contact & Queries
For any questions regarding these Terms, the handling of your data, or to exercise your rights, please contact us:
By submitting the contact form, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.
Selaris Global | United Arab Emirates | www.selarisglobal.ae
